Director, Professional Services
Job Details Job Location Momence Book Service Center - Momence, IL Position Type Full Time Job Shift 1st shift Description Who We Are / B&T Values StatementAt Baker & Taylor, we are passionate about changing the world through literacy.
We believe that education, access to content, and the freedom to explore are essential.
We are dedicated to supporting our library partners across the world who tirelessly provide resources to foster the imagination of future generations and improve outcomes in their communities.
Librarians are our heroes and championing and supporting their work is our purpose.
Baker & Taylor is committed to embracing diversity, equity, and inclusion to create an environment that both celebrates and evolves through the unique experiences and contributions of all team members.
Who You AreYou are a strong leader that works efficiently and independently.
You are focused on innovation and custom solutions for internal and external customers.
You are a change agent and constantly seek ways to enhance cataloging workflows.
You lead by example and focus on the development of the Professional Services team.
You excel in a fast-paced environment.
You have exceptional organization skills and show meticulous attention to detail and able to manage multiple priorities.
You are a problem solver and believe in root cause resolution vs.
temporary fixes.
Build and maintain professional relationships with both internal and external partners up to the executive level.
What You'll Do/ A Day in The Life Typically IncludesProvide key customer Professional Services support.
Lead Library Application team meetings to share company and product/service updates.
Direct the Library Application team by setting priorities, providing support, and envisioning technical workflow advancements with increased automation.
Approve code and production changes for deployment.
Participate in BTCAT/production development calls and ensure follow up is complete on dev tasks such as user story creation.
Define success criteria for testing and product acceptance for BTCAT, ORS, and other Baker & Taylor applications.
Ensure new hire training is scheduled and aligns with cataloger onboarding.
You are responsible to deliver services in a timely and cost-effective manner and provide excellent customer service.
Essential Duties and ResponsibilitiesYou direct the team responsible for implementation of customer focused BTCAT Professional Services by offering customized architectural solutions for both technical and procedural workflows.
You oversee creation of Professional Services solutions and strategies for increasing BTCAT subscription sales.
You oversee and direct department team members using Agile methodology and Microsoft Dev Ops software.
You identify enhancement needs and priorities for BTCAT for all markets as well as existing and future business to business partnerships.
You lead data conversion and migration projects for internal data as well as existing and future business partnerships.
You oversee the Dev Ops GIT repository for Python files including reviewing code and deploying production changes.
You work with the Director, Development and Cataloging Services, to innovate and develop technical solutions to improve internal workflow efficiencies.
You oversee and direct Copy Cataloging training for onshore and offshore teams.
You oversee and direct Copy Cataloging skills audits and policy implementation training.
You define and monitor team success criteria for testing and product acceptance for BTCAT, ORS and other Baker & Taylor applications.
You create long-term competitive strategies for BTCAT and identify opportunities to increase external sales.
Work EnvironmentHybrid position (specified days in office with remote working available)Travel RequirementTravel up to 20% as neededPhysical DemandsMinimal travel requirementsBenefitsParticipation in company health (medical, dental) insurance plans on the 1st of the month following your hire dateCompany short-term and long-term disability benefitsFlexible PTO - In recognition of the professional environment in which we work, you will immediately be eligible to participate in the Company's pilot Flex PTO programUnder the Flex PTO program, you may use Flex PTO each year for PTO, illness or other personal time provided good standing and subject to business needsThere are no predefined number of Flex PTO days, nor do you earn or accrue paid time off under the ProgramCareer development and advancement opportunitiesClimate controlled facilityCareer PathDirector, Development & Cataloging ServicesQualifications Required Skills & ExperienceBachelor degree or equivalent business experience in a technical role.
MLS or equivalent knowledge in cataloging required.
Knowledge of MARC records & the B&T MARC system.
Knowledge of cataloging rules and applications.
Knowledge of and ability to write Python scripts and programs for manipulation of MARC formatted dataKnowledge of library automation systems, bibliographic utilities and technical services internal systems (BTCAT, BTLabels, ORS, iLOD/DMP).
Ability to read, write, analyze and interpret requirements for current and future business and cataloging applications.
Ability to write reports, business correspondence, and procedural manuals and policies.
Ability to effectively present information and respond to questions from management, staff and customers.
PC Skills and software knowledge.
Experience with databases, spreadsheets, word processors and development applications.
Excellent internal and external oral & writing communication skills required.
Supervisory skills or equivalent leadership skills required.
Ability to meet deadlines and key deliverables.
Proven teaching abilities.
Organization skills & proven project management required.
Recommended Skills Agile Methodology Attention To Detail Auditing Automation Business Correspondence Business To Business Estimated Salary: $20 to $28 per hour based on qualifications.
We believe that education, access to content, and the freedom to explore are essential.
We are dedicated to supporting our library partners across the world who tirelessly provide resources to foster the imagination of future generations and improve outcomes in their communities.
Librarians are our heroes and championing and supporting their work is our purpose.
Baker & Taylor is committed to embracing diversity, equity, and inclusion to create an environment that both celebrates and evolves through the unique experiences and contributions of all team members.
Who You AreYou are a strong leader that works efficiently and independently.
You are focused on innovation and custom solutions for internal and external customers.
You are a change agent and constantly seek ways to enhance cataloging workflows.
You lead by example and focus on the development of the Professional Services team.
You excel in a fast-paced environment.
You have exceptional organization skills and show meticulous attention to detail and able to manage multiple priorities.
You are a problem solver and believe in root cause resolution vs.
temporary fixes.
Build and maintain professional relationships with both internal and external partners up to the executive level.
What You'll Do/ A Day in The Life Typically IncludesProvide key customer Professional Services support.
Lead Library Application team meetings to share company and product/service updates.
Direct the Library Application team by setting priorities, providing support, and envisioning technical workflow advancements with increased automation.
Approve code and production changes for deployment.
Participate in BTCAT/production development calls and ensure follow up is complete on dev tasks such as user story creation.
Define success criteria for testing and product acceptance for BTCAT, ORS, and other Baker & Taylor applications.
Ensure new hire training is scheduled and aligns with cataloger onboarding.
You are responsible to deliver services in a timely and cost-effective manner and provide excellent customer service.
Essential Duties and ResponsibilitiesYou direct the team responsible for implementation of customer focused BTCAT Professional Services by offering customized architectural solutions for both technical and procedural workflows.
You oversee creation of Professional Services solutions and strategies for increasing BTCAT subscription sales.
You oversee and direct department team members using Agile methodology and Microsoft Dev Ops software.
You identify enhancement needs and priorities for BTCAT for all markets as well as existing and future business to business partnerships.
You lead data conversion and migration projects for internal data as well as existing and future business partnerships.
You oversee the Dev Ops GIT repository for Python files including reviewing code and deploying production changes.
You work with the Director, Development and Cataloging Services, to innovate and develop technical solutions to improve internal workflow efficiencies.
You oversee and direct Copy Cataloging training for onshore and offshore teams.
You oversee and direct Copy Cataloging skills audits and policy implementation training.
You define and monitor team success criteria for testing and product acceptance for BTCAT, ORS and other Baker & Taylor applications.
You create long-term competitive strategies for BTCAT and identify opportunities to increase external sales.
Work EnvironmentHybrid position (specified days in office with remote working available)Travel RequirementTravel up to 20% as neededPhysical DemandsMinimal travel requirementsBenefitsParticipation in company health (medical, dental) insurance plans on the 1st of the month following your hire dateCompany short-term and long-term disability benefitsFlexible PTO - In recognition of the professional environment in which we work, you will immediately be eligible to participate in the Company's pilot Flex PTO programUnder the Flex PTO program, you may use Flex PTO each year for PTO, illness or other personal time provided good standing and subject to business needsThere are no predefined number of Flex PTO days, nor do you earn or accrue paid time off under the ProgramCareer development and advancement opportunitiesClimate controlled facilityCareer PathDirector, Development & Cataloging ServicesQualifications Required Skills & ExperienceBachelor degree or equivalent business experience in a technical role.
MLS or equivalent knowledge in cataloging required.
Knowledge of MARC records & the B&T MARC system.
Knowledge of cataloging rules and applications.
Knowledge of and ability to write Python scripts and programs for manipulation of MARC formatted dataKnowledge of library automation systems, bibliographic utilities and technical services internal systems (BTCAT, BTLabels, ORS, iLOD/DMP).
Ability to read, write, analyze and interpret requirements for current and future business and cataloging applications.
Ability to write reports, business correspondence, and procedural manuals and policies.
Ability to effectively present information and respond to questions from management, staff and customers.
PC Skills and software knowledge.
Experience with databases, spreadsheets, word processors and development applications.
Excellent internal and external oral & writing communication skills required.
Supervisory skills or equivalent leadership skills required.
Ability to meet deadlines and key deliverables.
Proven teaching abilities.
Organization skills & proven project management required.
Recommended Skills Agile Methodology Attention To Detail Auditing Automation Business Correspondence Business To Business Estimated Salary: $20 to $28 per hour based on qualifications.
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