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Collections Specialist

Job Purpose

Collection Specialist will help us achieve our company s financial goals. The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the customer, and then execute the plan to bring in the maximum amount of review. Collection Specialist will work as part of a dynamic team and able to work in an environment where work assignments can change, and other tasks can be assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Primary responsibilities include:

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each invoice
  • Contact customers to ask about their past due invoices
  • Resolve billing and customer issues
  • Update account status records and collection efforts
  • Keep supervisor/sales up to date of any potential concerns with current customer
  • CRM- update all customer contacts needed for new ERP system
  • Enter daily invoices into the SPS Commerce portal
  • Assist with any special projects as needed

Qualifications-Education

  • High school diploma or GED Required
  • Associate s Degree Preferred

Qualifications-Required and Preferred Skills and Experience

  • Proven experience as a Collections Specialist or similar role
  • Organization
  • Ability to hit targets
  • Patience and ability to manage stress
  • Excellent communications skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Attention to detail
  • Ability to work independently to research and resolve issues

Demonstrate the Following Competencies: Humility, Integrity, Passion and Excellence

Computer Skills:

  • A Proficiency in the MS Office Suite


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